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Lead Employment Specialist

Career Path Services
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Are you a strong case manager ready to grow your career and step into a lead role?
Here's your chance to expand your impact!


The Lead Employment Specialist delivers comprehensive workforce development, employment training, job placement, and follow-up services to job seekers and employers, in alignment with program requirements and organizational goals. In addition to employment practitioner responsibilities, this position provides leadership within the team by guiding and motivating colleagues, fostering effective communication, supporting professional development, and ensuring quality service delivery. The Lead Employment Specialist acts as a point of contact between management and the team, helping to translate organizational goals, policies, and initiatives into actionable team activities. The role combines direct service delivery with supplemental leadership duties, contributing to both individual and team performance outcomes. Generally workweeks will compose of an 85% practitioner/15% lead split of duties, however may fluctuate as needed due to departmental demands. As both a service provider and a front line leader, this role plays a critical part in aligning team performance with organizational priorities.

The ideal candidate is someone who has truly mastered the core case management work—someone who consistently delivers excellent outcomes with clients and is ready to take the next step in their career. They may not see themselves as a seasoned leader yet, but they have the skills, insight, and drive to support others' work, share best practices, and help raise the performance of the entire team. 

This role is full time and the work will be in person, based in our Spokane WorkSource office (99202). The stability of this position depends directly upon the individual employee and team performance, goal attainment, and available funding.

Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.



ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:

Team Leadership & Collaboration

  • Create an inclusive, motivating, and collaborative team environment with open communication and mutual respect.
  • Guide and mentor team members, answering questions, providing feedback, and offering support to ensure quality, compliance, and best practices.
  • Monitor day-to-day work progress, identifying training needs, and providing or arranging coaching and professional development opportunities.
  • Organize and lead team meetings, sharing updates on expectations, best practices, and program initiatives.
  • Assist in developing strategies to achieve program goals, improve efficiency, and enhance service delivery.
  • Act as a liaison between management and the team, communicating organizational updates, goals, and policy changes.
  • Provide leadership support during manager absences, as appropriate.

Service Delivery to Job Seekers

  • Conduct outreach and recruitment to engage eligible job seekers.
  • Perform assessments, determine eligibility, and develop individualized service plans tailored to employment goals.
  • Deliver career services, including skill development, vocational training, work experiences, job coaching, job development, and placement support.
  • Provide ongoing case management, documenting services and managing an individual budget where applicable.
  • Support program completion by ensuring participants are prepared for transition to unsubsidized employment and long-term success.

Employer Engagement

  • Build and maintain strong relationships with employers to connect them with qualified candidates.
  • Understand employer needs, provide labor market information, and assist with recruitment, screening, interviewing, and hiring processes.
  • Promote and facilitate job fairs, hiring events, and work-based learning opportunities.
  • Conduct follow-up with employers to ensure satisfaction and encourage ongoing partnerships.

Program Performance & Continuous Improvement

  • Monitor performance metrics and customize retention services to maximize outcomes.
  • Ensure timely, accurate, and complete data entry for all program records.
  • Evaluate processes and suggest improvements for operational efficiency and service quality.
  • Participate in committees, task forces, and initiatives that contribute to organizational and program development.


CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

Technical Competencies and Skills

  • Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
  • Exceptional communication and writing skills.
  • Ability to adapt to business needs and work well under pressure.
  • Ability to organize individual work tasks and outcomes and meet deadlines.
  • Effective problem-solving and conflict resolution skills. 
  • Excels in all competencies, essential functions, and goals of the employee’s regular job duties.
  • Strong reasoning, problem solving, and decision making skills.
  • The ability to be flexible and adapt in any situation.

Organizational Core Values

  • Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable. 
  • Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves. 
  • Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity. 
  • Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
  • Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication. 
  • Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.


EXPERIENCE/POSITION REQUIREMENTS

Required
• High School Diploma or GED.
• Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Use of Microsoft Word, Excel, PowerPoint, Outlook; LinkedIn, and other business-related networking applications, as appropriate.
• Flexibility in working some evening and/or weekend hours
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

Preferred
• Bachelor’s Degree in Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology.
• Certified Workforce Development Professional (CWDP).
• Demonstrated success in a performance-based system and one-year of experience working with employers, job placement, job development, sales, workforce development, job coaching, employment, and training.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty, etc.
• Experience in public speaking and presentations to a diverse community.
• Degree in Management or leadership training
• Prior supervisory experience


BENEFITS

In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:

  • Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
  • Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
  • Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
  • 403(b) Retirement Plan with a leading employer discretionary contribution
  • Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
  • 13 Paid Holidays, including Floating Holiday and Birthday Holiday
  • Cell phone reimbursement allowance, internet reimbursement allowance and Personal Development Reimbursement Allowances
  • Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program


ABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA.  As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our rich team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence. Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. 
Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.  
Empowering All People. Enhancing an Equitable Workforce. Enriching Diverse Communities.

Job: Lead Employment Specialist
Primary Location: Spokane, WA
Salary: Salary range for job offer: $55,650-62,000 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $55,650-81,000.
Recruitment Closing Date: Open until filled - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.