Program Monitor 2

The Program Monitor 2, is responsible for monitoring activities of average difficulty; performs related work as required. This is the advanced working level class in the Program Monitor subseries. An employee in this class monitors programs of contract agencies receiving public funds from the State. The Program Monitor 2 differs from a Program Monitor 1 in that an incumbent of the latter performs basic monitoring tasks of smaller or less complex contract programs. The Program Monitor 2 differs from a Program Monitor 3 in that an incumbent of the latter supervises lower-level monitors.

Responsibilities:

• Writes narrative and detailed observations, conclusions, findings, concerns, and recommendations relevant to the program to increase productivity and effectiveness. 

• Reviews and analyzes applicable documentation while on-site to verify compliance with program standards. 

• Prepares reports to document results of monitoring activities. 

• Collects and compiles pertinent data relating to service delivery prior to on-site visits to facilitate the review process. 

• Determines if a program has achieved stated results and outcomes in the contract or grant agreement.

• Determines the extent to which the contract agency has achieved compliance with established standards. 

• Conducts monitoring of contracted agency services to ensure compliance with policies and procedures. 

• Writes formal reports with detailed findings, justification for findings, and corrective action to provide a formal record for the department and to communicate findings with all parties. 

• Summarizes reports and displays data timely and accurately to contribute to management decision-making. 

• Collects, tracks, and analyzes data from the contract agencies to identify trends. 

• Compares reports against existing records to assure completeness and accuracy of program operations. 

• Compares documents, including contracts, leases, and other pertinent records to identify omissions and discrepancies in program operations. 

• Identifies areas that need to be monitored based on contract requirements, complaints received, previous compliance findings, and other pertinent information to ensure compliance with departmental policies and state and federal laws.