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Desktop Support Specialist

Randstad Digital
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Job Title: Desktop Support Specialist

Location: Taylor, TX

Pay Rate: $19/hr on W2

 

Must Haves: Computer Hardware experience

  • Address computer hardware issues coming in through phone calls, online tickets, walk-up, and emails.
  • Perform computer/laptop/terminal device installs
  • Relocation of computers/laptops/terminal devices
  • Removal of computers/laptops/terminal devices
  • Identify/Repair computer/laptop/terminal device hardware in preparation for deployment
  • Imaging of computers/laptops/terminal devices in preparation for deployment
  • Provide initial network connections upon installing and relocating computer/laptop/terminal device
  • Maintain IT Inventory and IT Asset Management
  • Address wire management at End User areas, IT rooms, and IDF rooms
  • Work with SAS System Engineers to assist in resolving issues
  • Follow IT Policies while performing work
  • Test, evaluate, and recommend new hardware for End User needs to IT management
  • Maintain IT Security compliance within all PC workstations.
  • Install/Relocate/Remove Printers as requested
  • Maintain onsite printers with toner replacement, replacing printer consumables, working with printer vendors for printer maintenance and repairs
  • Address End User requests for printing and scanning needs
  • Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.
  • Maintain 5S environment of assigned IDF rooms and work area.
  • Establish and maintain effective working relationships with End Users, vendors, and managers.
  • Evaluate End User needs and recommend alternatives.
  • Assist with meeting Key Performance Indicator (“KPI”) goals for the Desktop Services Team.
  • Work with other Data Intelligence teams to have a resolution for End Users’ computer needs.
  • Provide first level support to End Users in accordance with established Standard Operating Procedures (“SOPs”)
  • Respond to any incident at the time of its acceptance
  • Utilize the JIRA software, to resolve tickets and document End User and admin communication