Assistant Director - Child Support Administration (CSA)
The main purpose of this position is to provide leadership and managerial oversight of program operations – establishing standards, goals and schedules for Child Support staff, including the Young Fathers/Non-Custodial Parent Employment Program (NPEP) staff; setting priorities and evaluating the effectiveness of both staff and programs; aligning budgets with program priorities; working collaboratively with community partners; and participating in organizational excellence and development activities. This position serves as Program Manager for all Child Support program components, as well as for the Young Fathers/NPEP program. Achievement of desired outcomes is the barometer by which the effectiveness of the incumbent’s performance is measured. The position is a member of the executive staff of the agency and is expected to work in a dynamic and collaborative mode with all relevant stakeholders.
Leadership and Direction
- Directs, coordinates, plans and supervises all activities of the Child Support and Young Fathers/NPEP.
- Develops, monitors and supervises activities of the Inside Out Dad program. Works with the Facilitator of this outreach program to plan the curriculum, presentations for participant recruitment, reporting and program monitoring.
- Works in cooperation with the Director of the Talbot County Department of Corrections.
- Directs quality and quantity of staff production, including Child Support Management System (CSMS) utilization and compliance, meeting or exceeding audit and other mandated outcomes.
Supervision and Staff Development
- Provides supervision to all Child Support Staff and other direct report staff.
- Plans, coordinates, supervises and evaluates the work.
- Provides for staff development.
- This includes planning for training of workers and providing individual instruction in routine practice and procedure to improve service delivery; seeking and promoting opportunities to obtain professional development opportunities.