Language Interpreter
About The Rainbow Project, Inc.
We are an exciting, dynamic, & collaborative non-profit child & family counseling & resource clinic that specializes in providing evidence-based, trauma-informed prevention, early intervention, long-term treatment, & crisis response services. These services include individual/family psychotherapy, in-home therapy, classroom observation/consultation, group therapy, & educational presentations.
Join a compassionate, healthy work environment that balances independence & teaming to promote personal & professional growth. We are committed to cultural proficiency, social justice, & employee well-being. Employees enjoy an excellent benefits package including paid healthcare, dental, paid time off, sick time, and opportunity for matching retirement fund contributions, based on FTE status. Bilingual individuals & culturally-proficient applicants preferred.
Our clinic is centrally located in downtown Madison, WI with free, onsite parking!
About this position:
Language interpreters at The Rainbow Project provide accurate and impartial interpretation and translation services for patients and families with Limited English Proficiency (LEP) and Rainbow Project staff (therapists, psychiatrists, nurses, administrative support staff) in a variety of settings and situations. Language interpreters are expected to communicate in a linguistically and culturally competent manner with a professional command of bilingual medical and mental health terminology. Interpretation and translation services are provided as needed/necessary based on interpreter’s availability and agency need.
Duties and Responsibilities:
- Provide interpretation and/or translation for patients, families, and Rainbow Project staff in a manner that promotes confidentiality at a professional distance within the given linguistic/cultural context. This could include, but is not limited to, the following:
- Interpreting for psychotherapy appointments between Spanish-speaking patients and non-Spanish speaking Rainbow Project therapists in person or via telehealth appointments
- Interpreting over the phone for intake appointments, scheduling, reminder calls, referrals to other resources, or other wrap-around supports
- Interpreting for Spanish-speaking patients and non-Spanish speaking front desk staff for patient registration in person or over the phone
- Translating agency documents from English to Spanish as needed/requested
- Encourage communication between patient and Rainbow Project staff to build rapport and ensure the listener understands the information being communicated
- Collaborate with administrative staff, clinical staff, and facilitators to ensure the highest quality of service delivery to those with limited English proficiency
- Maintain and uphold patient confidentiality
- Properly document and chart interpretation and/or translation services in a timely manner for billing insurance companies
- Adhere to all federal, state, and local laws and regulations governing the practice of interpreting in healthcare
Qualifications:
- Advanced training beyond high school that includes the completion of an accredited or approved program
- Must be fully bilingual in the target language AND English with proven linguistic abilities in an interpretation setting
- Possesses knowledge concerning the ethics of interpreting as outlined by the National Council on Interpreting in Health Care (NCIHC)
- Possesses an understanding of the cultural identity of patients with limited English proficiency
- Ability to work in challenging situations involving interpreting and/or translating sensitive information such as trauma histories
- Excellent interpersonal and communication skills (verbal & written)
- Proficient in Microsoft applications (Word, Excel)
- Ability to effectively interpret through video call (telehealth) or telephone
- Flexible schedule with availability primarily Monday through Friday, 8:00am to 6:00pm
- Demonstrates diverse, equitable values and actions in the workplace
- Compassionate & cooperative
- Active contributor to a positive work environment
To Apply
To apply for this position, the following should be completed by the applicant and returned to RPDesk@therainbowproject.net
1. Application for Employment form
2. Application Questions
3. Background Information Disclosure Form
4. Resume (optional)
5. Demographics form (optional)
*These items can be found on the Rainbow Project’s website, www.therainbowproject.net, under the “careers” section
Please submit completed application materials via:
US Mail...
The Rainbow Project, Inc.
831 East Washington Avenue
Madison, WI 53703
Fax... (608)255-0457