Intake Specialist AmeriCorps Member

Job Title: Intake Specialist AmeriCorps Member

Reports To: Director of Health & Integration at Global Neighbors

Location: Bismarck ND

Background: 

Global Neighbors was founded in 2015 to address the lack of welcoming and integration services for New American and low-English families in central North Dakota. Since 2015, experiences within the community led us to see deeper problems of accessibility, equity, and inequality. Global Neighbors began to work with partners in the community to provide English tutoring classes, computer support, educational events, and advocacy discussions.

Global Neighbors is currently seeking to hire an Intake Specialist to join our team

Job Description:

• Serve as the initial point of contact for all new clients, providing a warm, trauma-informed, and culturally responsive welcome.
• Conduct detailed intake interviews to assess needs related to resettlement, employment, education, legal assistance, health care, transportation, and community engagement.
• Accurately document client information and service needs in BGN’s data management system while maintaining strict confidentiality and adherence to organizational policies.
• Identify clients who may require immediate assistance and escalate urgent cases to supervisors or appropriate team members.
• Provide clear explanations of BGN programs and services, community resources, and eligibility criteria.
• Coordinate referrals to case managers, language partners, and community agencies, ensuring timely follow-up and service continuity.
• Support the development and maintenance of intake systems, tools, and procedures to improve efficiency and consistency.
• Participate in team meetings, staff training, and community outreach events to stay informed about available services and emerging client needs.
• Collaborate closely with interpreters, volunteers, and AmeriCorps members to ensure effective communication and service delivery for clients of diverse backgrounds.
• Track client engagement data for reporting and program evaluation purposes.

Job Details:

• 8 - 15 hours per week
• This is an Americorps Position
• Flexible schedule, including some evenings and weekends

LOCATION

• Bismarck-Mandan metro area REQUIRED
• Flexible location: can work from home, the Global Neighbors office, or community space
• Requires local travel

Qualifications: 

• High school diploma or equivalent; post-secondary education in social work, human services, or related field preferred
• Experience working with diverse populations, particularly refugees, immigrants, or individuals facing significant barriers
• Strong interpersonal and communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Comfortable working independently and as part of a team
• Basic proficiency with computers and data entry systems

Preferred Qualifications:

• Experience in intake, case management, or social services
• Knowledge of local social service agencies and referral processes
• Multilingual abilities are highly valued

Soft Skills:

• An ideal candidate will exhibit the following qualities
• excellent communication skills
• cultural flexibility
• confidentiality
• responsibility and accountability
• honesty
• outgoing, friendly
• willingness to constantly learn
• comfortable in new situations
• organized
• enthusiastic
• problem-solving skills

Physical & Work Environment Requirements:

• Ability to conduct intakes in-office and, occasionally, in-home settings
• May require sitting for extended periods and occasional lifting of up to 25 lbs

To Apply:  Contact Jasmine Tosseth-Smith, Director, at director@bismarckglobalneighbors.org.