Front Desk and Billing Assistant

Description

We are seeking a professional and detail-oriented individual to join our team.

Key Responsibilities

Patient Services & Coordination

·        Reception: Greet and register patients in a friendly and professional manner.

·        Scheduling: Schedule and confirm appointments, and coordinate patient intake from referring agencies.

·        Communication: Answer and direct phone calls, take accurate messages, and monitor the general office email account.

·        Confidentiality: Create patient accounts and maintain strict patient confidentiality in accordance with office protocols.

Financial & Billing Operations

·        Payment Processing: Verify patient accounts and collect payments in full, including credit card transactions.

·        Accounts Receivable: Review and reconcile patient ledgers and balances.

·        Billing Support: Assist with billing data entry, collections, and making outbound calls to patients regarding their statements.

·        Deposits: Prepare and process daily deposits to ensure financial accuracy.

General Administrative Duties

·        Office Maintenance: Order office supplies, maintain inventory, and ensure a clean, organized workspace.

·        Support Tasks: Assist with document scanning, mail distribution, and other administrative tasks as needed to achieve team goals.

Candidate Qualifications

·        Experience: Previous experience in a medical office or billing company is required.

·        Language Skills: Bilingual in Mandarin Chinese is a mandatory qualification.

·        Technical Skills: Proficiency in Microsoft Office Suite and strong organizational skills.

·        Professionalism: Ability to multitask, prioritize, and maintain a positive attitude in a fast-paced environment.

·        Attendance: Must be available for immediate start and maintain regular, punctual attendance.