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Solutions Engineer

BoreDM
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QUICK SUMMARY: we're hiring someone with a scientific/engineering-focused mind with good tech and communication skills. You will learn to use our complex geotechnical engineering software and lead our support team. You will work next to our software engineers in Boston, communicating with them to test new features and prioritize future development of the platform. If this is you and you don't have experience with support or QA, please still apply.

 

Role

We're hiring a Boston-based solutions engineer to own our support operation end-to-end. You'll be the primary point of contact for client issues via Intercom, triage and document bugs for engineering, QA product releases, and help manage our team of developers and QAs.

Ideal Background

  • 1-3 years in technical support, customer success, or QA at a software company
  • Comfortable navigating web apps, APIs, databases, and tools like GitHub
  • Strong written communication — can explain technical concepts clearly and handle tough conversations
  • Experience with Intercom, Zendesk, or similar is a plus
  • Geotechnical/civil engineering knowledge is a plus but not required

What You'll Do

Support

  • Own Intercom: handle inbound support, manage our AI bot (Auggie), and maintain support articles
  • Lead support and training calls with clients
  • Bridge clients and engineering — translate user issues into clear bug reports and feature requests on GitHub
  • Train and onboard new support team members

QA & Bug Triage

  • Quality-own product releases: write test plans, test edge cases, sign off before ship
  • Review PRs from a user perspective and test changes in staging
  • Reproduce reported bugs and file clean GitHub issues

Sales Support

  • Route inbound leads from support channels to sales
  • Set up and monitor trial accounts

Compensation

  • $80k-$95k, depending on experience

Culture at BoreDM

We're sharp, scrappy, resourceful, and passionate. Our decisions are guided by advancing a mission of moving fast, questioning everything, iterating quickly, and executing with integrity. The result is a product that outperforms alternatives by orders of magnitude — and a team that loves building it.

Benefits

  • 401(k) plan and paid holidays
  • Competitive healthcare plans, including vision and dental options
  • A chance to make a direct impact in a fast-growing company