Principal Clerk and Customer Service Rep

Position Summary

We are seeking a reliable and customer-focused Payment Office Clerk to assist taxpayers at Haverhill City Hall with processing municipal bill payments and providing excellent customer service. The ideal candidate will be detail-oriented, dependable, and comfortable handling financial transactions in a fast-paced public-facing environment.

This position is responsible for collecting and processing payments, maintaining accurate records, balancing a cash drawer, and preparing daily deposits in accordance with established procedures.

Essential Duties & Responsibilities

• Assist taxpayers in person with payment-related inquiries and transactions 
• Collect and process payments made by: Cash, Check, Money order , Online/credit card payments 
• Accurately issue receipts and maintain transaction records 
• Maintain a balanced cash drawer throughout the workday 
• Reconcile daily transactions with station summary reports 
• Prepare and verify daily bank deposits 
• Ensure all payments and deposits are processed according to company and municipal procedures 
• Provide professional and courteous customer service at all times 
• Answer taxpayer questions and direct individuals to appropriate resources when necessary 
• Maintain confidentiality and security of financial information 

Qualifications

• High school diploma or equivalent required 
• Previous cashiering, payment processing, banking, or customer service experience preferred 
• Strong attention to detail and accuracy with financial transactions 
• Ability to balance cash drawers and reconcile reports 
• Basic computer and data entry skills 
• Strong communication and interpersonal skills 
• Ability to work independently and as part of a team 
• Dependable attendance and punctuality required 

Preferred Skills

• Experience working in a municipal or public service environment 
• Familiarity with payment processing systems and credit card transactions 
• Strong organizational and problem-solving abilities 
• Ability to work efficiently in a high-volume customer service setting 

Work Environment

This position operates within the payment office at Haverhill City Hall and involves daily interaction with taxpayers and handling of financial transactions. Employees must be comfortable working in a public-facing office environment and adhering to cash handling and reconciliation procedures.